facebook twitter
Quintessentials Gift Registry

Policies

Security and Privacy

Quintessentials protects the security of your credit card information, using VeriSign Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. To help ensure others will not have access to your credit card information while on our Web site, please sign off your account and close your browser when you have finished your visit, especially if you are sharing a computer or are using a computer in a public place.

Privacy Policy

At Quintessentials, your privacy is important to us. Quintessentials is committed to offering our customers the same reasonable level of privacy and security that the members of our family expect when we share our personal information while shopping online. Our mission is to treat our customers "like family," and to ensure that they experience a high level of comfort while shopping our website. This Privacy Policy describes how we protect the privacy and security of the information collected online on www.shopquintessentials.com.

We collect information from you online when you purchase merchandise through our website or when you register with Quintessentials online service. When you purchase merchandise through our website or when you register, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address). As with any information we collect, we generally do not share this information with anyone outside of the company or its agents, except as described below (please see below for more details on how we use the information we collect).

Quintessentials collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers, and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We do not share your personally identifiable information with other third parties, with certain exceptions. We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

We use "cookies" to provide visitors a personalized experience on our website. Cookies are small pieces of information that a website transfers to the hard drive of a visitor's computer for 

temporary record-keeping purposes. We use cookies to increase the functionality and user-friendliness of our site and to better tailor our website to our visitors' needs. For example, using cookies allows you to put items in a "shopping cart" and order that merchandise at the "checkout" portion of the website. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website (such as the amount of time spent on our website and the amount of time between a customer's first visit and first purchase).

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will limit the range of features available to the visitor on our website.

Protection of Information Collected on Our Website

Quintessentials undertakes to keep information obtained from our online visitors secure and protected from unauthorized access and use. Although there is no way that any website can absolutely guarantee the security of your information, Quintessentials is committed to employing reasonable security measures and to regularly reviewing our security practices. When you provide us with personally identifiable information, your information is encrypted and transferred over a Secured Sockets Layer (SSL) connection, available on browsers such as Netscape Navigator or Microsoft Internet Explorer. In addition, we use encryption methods to protect credit card information that we collect online. Once your information reaches us, we store it behind a secure firewall that is intended to block access to the information from unauthorized persons. Only individuals authorized by Quintessentials are permitted to access the information. Please be aware that these protection tools do not protect information that is not collected through our website, such as information provided to us by e-mail.

Making Changes to Your Personal Information

You can access and edit any of the personally identifiable information that you have provided by calling us at [919-785-0787] or by writing to us at:

Web Customer Service
Quintessentials
4209 Lassiter Mill Road, Suite 119
Raleigh, North Carolina 27609

Please let us know if you receive duplicate catalogs, have changed your mailing information or do not wish to be on our mailing list.

Opting Out of Promotional Offers

Most of our visitors appreciate receiving information about promotions and special offers from us following registration with Quintessentials' online registry service or following purchases through our website. If you do not wish to receive communications about promotions or special offers, you can opt out when information about you is collected. In addition, you can opt out of receiving such communications from us at any time by emailing us back with a message about unsubscribing.

Links to Other Websites

From time to time, we may provide links to other websites that we think may be of interest to you. However, these other websites are not covered by this Privacy Policy. Therefore, we are not responsible for the privacy practices or the content of these other websites.

Changes to the Privacy Policy

By using our website you consent to our collection and use of your information as described in this Privacy Policy. Quintessentials reserves the right to modify this Privacy Policy and related business practices at any time by posting updated text on this website.

Questions About the Privacy Policy - Contact Information

If you have any questions regarding this Privacy Policy or Table Matter's online privacy and data security practices, please contact us by e-mail at info@shopquintessentials.com or by phone at 919-785-0787.

Thank you for visiting our website, and for taking the time to read this Privacy Policy.

Shipping and Handling

All orders are shipped UPS Ground Service to the US only, unless otherwise specified. For shipping and handling charges, please chart. For rush, express priority, holiday and international shipping, please call customer service at 919-785-0787 Monday – Saturday 10:00 a.m. – 6:00 p.m., (Shipments to AK, HI, U.S. Territories and APO/FPO require additional time.)

Merchandise Total:               Shipping and Handling:

$0.01 - $100.00                       $15

$100.01 - $250.00                   $20

$250.01 - $500.00                   $30

$500.01 - $750.00                   $40

$750.01 - $999.99                   $47

$1,000.00 – $2,999.99            $55

$3,000 and over                       3% of merchandise total

All in stock orders are processed and shipped within 3-5 business days. We will notify you by email within two business days if your order is out of stock.

Expedited Delivery

If it is important that your order arrive in the fastest way possible, we offer UPS Next Day Air and Second Day Air on all orders. In order to avoid confusion or problems, please note the following.

Because we do not ship on Saturday and Sunday, orders placed online after 3pm on Thursdays will not be shipped until Monday. Additionally, orders placed after 3pm on any week day will not be processed until the following day.

If your order is out of stock, we will notify you within 48 hours, so that you may choose a different item, or change to standard ground delivery.

Our recommendation: If it is absolutely critical that your order arrive by a specific date, contact us at 919-785-0787 during the following hours,

·         Monday - Saturday from 10:00am to 7:00pm

Our Customer Care Representatives will happily assist you and will recommend the fastest method of delivery.

Sales tax

Sales tax is automatically applied to your shopquintessentials.com order in accordance with North Carolina state regulations. If your shipping address is located outside of North Carolina you may apply to be reimbursed by the state at http://www.dornc.com/downloads/fillin/E595E_webfill.pdf.

Return Policy

Returns must be made within 30 days of the sale for store credit only. Special-order merchandise and custom-made linens are non-returnable and non-cancelable. A store credit will be issued for obviously unused merchandise (except items that are personalized or special ordered), when returned within 30 days, in the original box and with the receipt. All sales are final on sale merchandise. All store credits will be issued less shipping and handling.

Pricing Policy

We make every effort to ensure the accuracy of our prices and information, but mistakes and typographical errors do occur. We reserve the right to correct those errors and apologize for any inconvenience.

Special Note about Silver:

Due to fluctuations in the silver market, prices are subject to change. Please call for pricing.

Warnings 

For our Customers in California: PROP 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead — a chemical known to the State of California to cause birth defects or other reproductive harm.